Dear ISPs,
By far the largest set of support requests that we end up seeing for Thunderbird have to do with being unable to receive or send mail. By far the largest single cause of these failures is some unilateral change by the ISP which cause previously working configurations to stop working. In other [...]

The twittersphere is abuzz with the current twitterstorm about Microsoft’s plan to use the “Word HTML engine” in the next version of Outlook.  It’s a campaign that’s an organization which represents people whose living depends on their ability to make compelling HTML pages in email, so it’s not surprising that they have a beautiful site [...]

Today is First Monday (somehow), and so I got a pointer in the mail about the last issue of the online magazine by the same name. There’s an interesting story in there about email overload. The abstract is:

The productivity of information workers is jeopardized by too much e–mail. A proposed solution to e–mail [...]

My friend Nat Torkington from O’Reilly Radar points out a few cool email visualization tools, including Mail Trends, and this grab bag of visualizations.