Since my last blog post about a position being available for support, I’m pleased to announce (belatedly) that we’ve hired Roland Tanglao to lead Mozilla Messaging support. It’s not obvious being the only person on staff supporting millions of users around the world! In order to learn how Thunderbird support is currently happening, he’s been [...]
Read the rest of this entry »One of my first jobs in IT was as a “computer consultant” for my university. I got to learn a lot about computers of various kinds (including currently useless but still formative bits like writing REXX programs on a CP/CMS IBM 3090 mainframe), and, more importantly, I learned a lot about what it takes to [...]
Read the rest of this entry »Thunderbird knows a lot about your email. After all, it’s got access to large amounts of data, and builds sophisticated databases so that it can be very responsive, even when dealing with large folders containing thousands of messages. Wouldn’t it be nice if we could use this information to extract either faster workflow, [...]
Read the rest of this entry »Ludovic posted on QMO about the results after one year of Thunderbird bug days. The chart is impressive.
Sincere thanks to Gary, Wayne, Ludovic, and everyone else who jumps in to help.
In related news, apparently there’s a 2-for-1 sale on bug help.