The secret to cheap tech support is to hide it…

Bought a Dell laptop a year or so ago. Got the fancy warranty to deal with the inevitable juice spills. Juice spill happens. Tried to get a replacement keyboard. It is stunningly hard to get to the right part of the website (being in Canada doesn’t help). Tried calling. On hold for a half-hour. No wonder Dell’s stock is struggling. They forgot what got them successful in the first place…

Next laptop won’t be a Dell.

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