Grr. Sun Microsystems and customer self-service, or lack thereof…

We’re “development partners” of Sun’s.  We just got spam saying that we have access to development machines at “deep discounts”.  So I go to the website, ask to unearth my password, wait for the email to get to me, login, and get:

Deep discounts on development hardware are available to you! For
additional information please contact your Primary Contact.

I can’t even begin to list the things that are wrong with this customer interaction.  I spent non-trivial time trying to find out how to give Sun $’s, and end up frustrated at my inability to find out how much and for what. ARGH!

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