Yesterday, I blogged about my frustration with the almost-perfect-and-then-bad experience with Sun’s partner program.

Today, I got an email from Sun’s Director of Web Experience Design (whose name I won’t mention because I don’t know if he minds being mentioned on the public web), telling me it’s not normal practice, and that he’d like the original email so he can figure out what happened.

That’s cool in many ways.  I don’t know how the story will end and whether we’ll end up spending more $’s on Sun, but at the very least they are on the cluetrain.  Kudos to Sun and whoever noticed my blog and forwarded on internally (I have a suspect in mind, but it doesn’t matter who it is, only that the culture inside “works”).